No humidity,reading 0 %

[rgaila]

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Original Poster:  mark murkowski 

Despite resetting everything  as per previous posts, sending all my details as requested on the form, the support stopped there.

Please pm me.

[rgaila]

Hello Mark,

Apologies for the long delay in response, as well as your malfunctioning sensor! Inaccuracies sure are frustrating. Let's work on this together.

Do you happen to have a case number we can refer to with your old support interactions? We can work from there and see how to get you the support you need.

I look forward to your reply!

-From  Garrett DS, Community Specialist.

[b-s-a]

Hi,

I have same problem on my Nest Thermostat (T3032US). Several days ago humidity value start showing 0%. I try to power off/on HVAC system and to detach/attach display to its base. But humidity is unchanged.

Also, I suggest you to add check for this case to the firmware and do not enable humidifier (without heater at least) if it present (in my case humidifier was enabled without heater when actual humidity is about 70%).

[Simon520]

Hello, my issue is the same.  Tried all the troubleshooting but still the same. What could be done?

[b-s-a]

Hi Simon520,

I have a chat with google support. Device should be replaced. Support agent gives me prepaid shipping label to return device.