No pin access forgot pin

[Sam-]

I just need the file sent to me to reset the nest password/pin, we changed wifi networks and forgot the pin before we switched and can’t get it on the new network to change it on the app. Model number is A0013 not sure if this is 1st gen learning or another one. But the box says learning thermostat near pro edition. 

[David_K]

Instead of following the reset steps with the reset file, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your thermostat should then automatically connect to the Wi-Fi, and you can reset/change the PIN using the app.

If you're not comfortable doing that, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Sam-]

I can see the file yes 

[jenniffert]

Hi @Sam-,

Thanks for reaching out here in the community! I'm sorry to hear that after changing the WiFi network, you forgot the PIN before switching, and now the thermostat isn't able to connect to the new network to change the PIN on the app. I'd be happy to help!

I'm glad you've already located the technicalinfo.PLIST file, @Sam-! In order to proceed, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I also appreciate your input, @David_K.

Keep me posted.

Best regards,

Jenniffer

[jenniffert]

Hi @Sam-,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Jenniffer