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No power on heatlink

Robertorobroy
Community Member

Screenshot_20230117-090706_eBay.jpg

Hi my heatlink same like attached has stop working, thermostate display code H71 and no any lights on heatlink. The light show up when I plug in charger to the heatlink but still no connection and no heating.

Any solution, please?

3 REPLIES 3

Paul_R
Community Specialist
Community Specialist

Hi there! I'm sorry to hear about this, but I'm here to assist you! Please respond to the following questions:

 

What type of Nest Thermostat do you have?

When was the thermostat installed?

How long ago did you notice this behavior?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup? Meaning how many thermostats do you have?

Have you checked for all the breaker switches to be on?

Vladut
Community Specialist
Community Specialist

Hi there, just checking in with you. Did you manage to check the last message?

UanaC
Community Specialist
Community Specialist

Since we haven't heard from you in a while, I'll have to close this thread. Feel free to reach out again. Have a good one and stay safe!