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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 7085 Views
  • 0 replies
  • 6 kudos

Connecting a Thermostat E to my Apple phone

Have purchased a Thermostat E. Have downloaded the app & tried to connect to the thermostat but it’s just not responding & keeps saying error, retry. Any suggestions on what I can do?

Furnace isn’t turning on

Our thermostat thinks the furnace is on but it isn’t. It says it will be 70 in 1 hour and 20 minutes but the furnace isn’t going on. Any ideas how to fix it?

JKB by • Community Member
  • 383 Views
  • 2 replies
  • 0 kudos

Not heating to the temp that I set

I have had my Nest Thermostat for 15 months. Last Winter it seemed to work like a champ.This year I've watched the schedule and the ECO setting take over. I will admit that I didn't have a full schedule set but didn't think it would take over the way...

davieo by • Community Member
  • 1318 Views
  • 3 replies
  • 1 kudos

Can’t reset Nest thermostat

Nest thermostat has been installed and works properly for almost a year. It was blinking green light on top of the thermostat from last night. Based on Help of the Nest, The thermostat was unplugged and recharged. WiFi router was restarted. The light...

MHC by • Community Member
  • 271 Views
  • 1 replies
  • 0 kudos

Connecting to Wi-Fi

Trying to connect to Wi-Fi with a new thermostat. The thermostat is not located at our primary home. Set up in the app tells me I need to be close to my doorbell camera in order to finish set up, but that is in a different city. When trying to comple...

Bmill15 by • Community Member
  • 211 Views
  • 1 replies
  • 0 kudos

Heat Link stopped working

I have 230V going in to the heat link, but no lights. I have tried the 30 second reset.

Dan74 by • Community Member
  • 355 Views
  • 3 replies
  • 0 kudos

How do I log a complaint with nest?

I had a nest system installed by the house builders. I moved in my house in May 2019 and since that time every so often the thermostat would stop working and go offline. Flashing green or red. Each time I have followed the troubleshooting system whic...

MissClare by • Community Member
  • 765 Views
  • 9 replies
  • 0 kudos
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