No usage reported nest thermostat

[ZeCarrapichano]

I continue to get No Usage reported by my Nest thermostat though when I click on each day it shows the exact usage. What can I do to update firmware? 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. You can follow the link here to update your device. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Markjosephp]

Hello folks,

Thanks for helping, Jake.

@ZeCarrapichano, I wanted to see if you still needed help. Could you also try viewing the Energy History via the Nest Web App? Please let us know if that helps.
Regards,

Mark

[Markjosephp]

Hi ZeCarrapichano,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark