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Not Charging and no blue wire.

NewNest
Community Member

I installed my new Learning Nest thermostat and the wiring does not include a blue wire. I have a green white and red and yellow - but no blue. I did charge the nest after I got the low battery message.  What can I do to keep it charged?

Will I get that low battery again.  IS there something I can with the wiring to help the voltage. 

As a result of the low voltage i get that thermos stat is offline. 

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

So the blue wire is the C wire and provides power to your nest.  The only other time that it would get a charge when there is no C wire is when the system is engaged.  Saying this, you can purchase a C wire adaptor from Google to resolve this: 

https://store.google.com/product/nest_power_connector?hl=en-GB

 

Would that also apply to a Nest Learning thermostat - I f I just charge it periodical would that work?

Should I get a another version of a nest thermostat. 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Yep all versions need a C wire, but you may have luck without one depending on your system setup and how often it runs.  Keep an eye on the voltage levels, you may be okay, but know that the adapter is a great option for you.  

NewNest
Community Member

Why does my outside air handler keep going on and off. IT start and then shut down same with the fan from my furnace. IMG_1442.jpeg

NewNest
Community Member

Attached is a photo of my wiring. IS this correct?

 

NewNest
Community Member

How do I get intouch with a nest pro.  I am ready to return this thermostat

Jake
Community Specialist
Community Specialist

Hey NewNest,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey NewNest,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake