Not cooler

[Carmenyazmin]

My aircondition no work

[MelbaDT]

Hey Carmenyazmin, 

Thanks for reaching out. I want to check on this further. 

A few questions — what specific Nest thermostat do you have? Are you getting a message or a code on the display? Also, how is your thermostat wired? Please provide a photo of your original thermostat wires and how your Nest one is currently wired. 

Best, 

Melba

[EdwardT]

Hi Carmenyazmin,

Just checking in to make sure that you've seen Melba's response. How's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Carmenyazmin,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward