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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23889 Views
  • 0 replies
  • 8 kudos

Resolved! Thermostat off and heat is still on

Hello,I installed the nest thermostat earlier this summer and here is the original thread that shows the current wiring.https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-for-split-system/td-p/429101The HVAC is Trane XR heat pump...

8475nester by • Community Member
  • 3173 Views
  • 10 replies
  • 0 kudos

Heatlink dead

Hi, my Heatlink is totally dead. Everything else is fine, there’s power going to it etc but no lights on at all. I’ve tried all the recommended things on all the other blog posts but nothing has worked. I need a case number to be able to contact BOXT...

Clarence1 by • Community Member
  • 649 Views
  • 3 replies
  • 0 kudos

My heating keeps turning on by itself

I keep going to turn my heating on when I’m out and it’s constantly already on. Sometimes it’s 7+ hours at 23 degrees!! I have auto assist turned off.. can someone please help me, I’ve tried troubleshooting but getting nowhere and my bill is going to...

nest thermostat offline

Hi does anyone know if you can talk to an actual person for technical support now that Nest has been taken over by Google?? Google sucks literally!! worst, you can't reach a person to talk to, chat, or even send an email for any type of service whats...

cherie312 by • Community Member
  • 600 Views
  • 2 replies
  • 0 kudos

Thermostat won't charge in base

Hey all,I've owned my thermostat for about 3 years, and now have an issue rendering it unusable.The thermostat can be charged when I remove the base and plug the charging cable into the thermostat directly. However, it can't be operated in this confi...

JamesM25 by • Community Member
  • 1804 Views
  • 4 replies
  • 1 kudos

Product support

case ID 4019000034921please contact me to advise on how I can get the thermostat fixed, warranty item

Nroomes by • Community Member
  • 484 Views
  • 2 replies
  • 0 kudos

C wire adapter installation (nest power connector)

We have two baseboard heaters, each with a 24 volt transformer. Two wires to the single thermostat. With the old thermostat, no issues, both heaters can be operated from the one thermostat. The c wire connector is installed on one transformer, but on...

Ferryland by • Community Member
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Is Nest thermostat being discontinued????????

I purchased a year ago for my condo - upper and lower systems. Seriously cannot believe how hard it is to get customer support. Just trying to confirm if it is still being supported. Have someone new moving into the condo and need to transfer to them...

Jmom by • Community Member
  • 3480 Views
  • 1 replies
  • 1 kudos
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