Thermostat cannot detect and does not show the name of any network

[Raghunandankr]

Thermostat cannot detect and does not show the name of any network, It was working fine when router is restarted it stopped detecting the network. I have tried everything, reset, restart, factory default and follow the instruction. The thermostat was working fine before and then it started having problems after router is restarted. The issue is even list of wifi networks that are available do not show up. It was bought around 1.5 years back. Need your help to get this back working again.
Thanks..!

[David_K]

1. Press the thermostat ring to open the Quick View menu.
2. Select Settings .
3. Turn the ring until Network appears.

Do you see the error message "Error - nest.com/w5"?

[drflax]

I have the same problem. I see the error - next.com/w5. I have tried all the trouble shooting steps. What next?

[David_K]

Try restarting (not reset) the thermostat:
How to restart or reset a Nest thermostat - Google Nest Help

If the issue persists, contact the Google Nest support team directly for next steps.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.