Old configuration photo

[Dwowo514]

Does anyone know how/where to access the photo nest suggests taking before removing your old thermostat?  

[Patrick_Caezza]

It should be on the phone that you took the picture on. Nest doesn't save the photo in the cloud.

[Ryan_G]

Hey Dwowo514,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Dwowo514]

My dad took the pics on his iPhone and they were not in his photos.  We eventually got it after moving wires around. 

[Ryan_G]

Hi Dwowo514,

Thanks for the update and it's great to hear that it is up and running now.

Have you tried changing the temperature and setting a schedule?

Let us know by getting back to us through this thread.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan