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Phone app not opening my Thermostat for control. This all started while trying to migrate.

Tates
Community Member

It is connected to the wifi.  Phone app is not opening to the Thermostat 

 

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Tates,

 

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? Do you see any messages or codes in the app? Do you have multiple home structures on your account? In what country are you located? Please try to use a different mobile device if available. 

 

Best,

Jenelyn