09-25-2023 12:19 PM
It is connected to the wifi. Phone app is not opening to the Thermostat
09-28-2023 05:14 PM
Hi Tates,
Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? Do you see any messages or codes in the app? Do you have multiple home structures on your account? In what country are you located? Please try to use a different mobile device if available.
Best,
Jenelyn