cancel
Showing results for 
Search instead for 
Did you mean: 

Power and wifi outage

Ctorlish
Community Member

We have a power and Wi-Fi outage. Have generator power but thermostats are saying offline with y1 error message e80. This happens whenever we lose power how do you recover

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Ctorlish,

 

Thanks for reaching out. If you recently experienced a brownout or blackout, you can try turning off and on your HVAC system to refresh the connection. 

 

You can use this link on how to Troubleshoot Nest thermostat help codes.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie