Cannot add thermostat to Nest App

[egorechiro]

Hello. Trying to add my products to the nest app and it cannot connect and I get error TD 030. Phone and thermostat at both on same network, near network, reset and update nest, tried scanning QR code as well as manually added serial number, etc. and still no connection. Very frustrating. I have 4 Nests in my home and cannot get any to work. Please help! 

[Jotaro]

Also having this issue, following as I hope we all get tech help for this

[MplsCustomer]

@egorechiro 

Since you are having problems with four different Google Nest devices that you are apparently trying to reinstall, you may have several different issues and should perhaps consider contacting Support (https://support.google.com/googlenest/gethelp) so you can walk through the details of the different issues.

[aatienza]

Hey folks,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
 

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie