cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 17305 Views
  • 0 replies
  • 6 kudos

Nest E connection with vodafone router

Hello I have nest third generation thermostat and nest E installed on different modems.This problem only happens while adding Nest E to a Vodafone router so I guess it has something to do with the Vodafone Router settingWhen I try to add the Nest E I...

vdabral by • Community Member
  • 2693 Views
  • 14 replies
  • 2 kudos

Heat link v3 broken

Hi,I have a Google Nest Thermostat V3 with heatlink installed but I think my heat link is broken:- Google Nest Thermostat V3 shows error message H72- Heat link has no light on (green/yellow/blue) 1. When was the thermostat installed?2020? Don't know ...

warmnest by • Community Member
  • 245 Views
  • 0 replies
  • 0 kudos

Heat link gets no power

Hi there, like many others the heat link of my 3rd generation nest thermostat suddenly stopped working, after always having worked perfectly fine for the past 2,5 years. The wiring is ok (also checked by an installer), so it looks like a problem with...

ClauB by • Community Member
  • 232 Views
  • 0 replies
  • 0 kudos

Heat Link

I have an issue with my heat link which seems to be a common problem! No power - only 1.5 yeras old and has worked perfectly up until now! I have followed all suggestions and even got a professional to check the wiring and there is power to the heat ...

Manni by • Community Member
  • 366 Views
  • 1 replies
  • 0 kudos

Heat link failure

HiOver the weekend our Heat Link has failed, it isn’t showing any lights at all. After seeing previous posts similar to this I have completed the question set supplied as per the below:1. What type of Nest thermostat do you have? I have 3rd generatio...

Ckjjwelsh by • Community Member
  • 367 Views
  • 1 replies
  • 0 kudos

Thermostat unauthorized changes

I have two thermostats that have been connected for 5+ years. Yesterday we came home and they were set to heat mode despite it being 90+ degrees outside. I changed them both back to cool. Tonight I awoke and they were set to "off" mode. How can I tel...

grggllm by • Community Member
  • 872 Views
  • 6 replies
  • 0 kudos

Resolved! Nest thermostat connected over 3 years red wire not connected?

Nest thermostat has been connected and used over 3 years.Now there's an error 7 times this happened in 3 months showing diagram and error says red wire not connected yet it is. No one has been messing with it, the thermostat. I turned off the power t...

Robin66 by • Community Member
  • 993 Views
  • 4 replies
  • 0 kudos

Resolved! Thermostat setup question

I have a gas fired boiler supplying hot water to an air handler (hydronic heat system) which provides forced air heating (and also a/c input from separate ac unit). So ON SET UP: should I use the “forced air gas” setting OR the radiant or radiators s...

Willyjp by • Community Member
  • 4480 Views
  • 21 replies
  • 0 kudos

E24

Any suggestions on clearing this error? Have tried turning on and off, checked coils for freezing, and drip pan.

marmar by • Community Member
  • 830 Views
  • 4 replies
  • 0 kudos

Resolved! blinking red lights on Nest

Hello, I've had my NEST working for years and for the last week or so, I've struggled to get it running. One thing to note is that it appears to have a tight connection to the base, but it doesn't "click in place" like my upstairs unit does. That sai...

mrwendel by • Community Member
  • 1682 Views
  • 5 replies
  • 0 kudos
to vote
Labels