I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Do you have your Rush Hour Rewards enabled? I am wondering if that is the case if it's precooling according to those settings. You can learn more here.
Thanks for being here in the Google Nest Community.
I'd like to bump in here and make sure that you’ve seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
