lost WIFI connection after 8 months and can't find networks.

[Rodman]

Installed thermostat on 12/26/2021 and has been working great until 8/11/2022. Now it won't even find the network and I've tried to reboot router several times along with resetting the thermostat and still nothing. Hopefully Google will replace it. Of course I won't be surprised if they weasel out of it for some reason.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Have you tried to Restart your device? I would most definitely start there!

Best Regards, 
Brad

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Brad.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan