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Presence Sensing isn’t showing up in Google Home Settings

jlack33
Community Member

I have Google Home configured for my home. It includes several lights and a Nest thermostat. I have “Home” and “Away” routines setup to modify light settings and Nest thermostat settings. This works fine for me and my iPhone 14 Pro. Presence Sensing works as designed. My wife is also part of the household in Google Home. She has full access to all devices. However, Presence Sensing doesn’t work for her iPhone 13. When I check the Presence Sensing settings within the Google Home app on my phone, it shows her phone as “Location access off”. I verified that her location services are enabled and that location is set to “Always” for the Google Home app. When I open the Google Home app on her phone and go to Settings and check “Home Features”, it does not even list Presence Sensing as an option. I’ve tried removing/re-adding her to the household. Nothing seems to work. I searched for this problem in the Google Community and the only solutions I found were: 1) It mysteriously started working for unknown reason and 2) someone had to create a manual Home and Away routine in order for Presence Sensing to show up in the settings. I tried manually adding a new routine but nothing worked. Is there a step I’m missing or doing wrong? Or is this just how Google Home works/doesn’t work?

Jeff Lackey
4 REPLIES 4

skippergrunch
Community Member

Same here, Jeff. A previous thread from July that seemed to solve this issue has replies disabled. Hoping someone chimes in soon. 

zoeuvre
Community Specialist
Community Specialist

Hi all, 

 

Uh-oh! I'm sorry to hear that you're experiencing issues with presence sensing and location access for your wife's iPhone within the Google Home app. To troubleshoot a Google Home on your wife's iPhone, follow these steps:

 

  1. Turn on Location Services and set the location permission for the Google Home app to "Always" for continuous tracking.
  2. Set the permission to "Always" on your wife's iPhone to access location data.
  3. Install the latest version from the App Store on both devices.
  4. Close the app completely and reopen it, restarting the device to refresh the app and device.
  5. If the issue persists, uninstall and re-install the app from the App Store to clear app cache or data.

 

Let us know how it goes.

 

Best,

Zoe

jlack33
Community Member

Well, I got my wife’s phone to run through the steps provided by @zoeuvre above. This time when her phone listed Presence Sensing as an option. So I was able to enable it and get it working. I’m wondering if the last Google Home app update on November 7th resolved the problem for us. 

Jeff Lackey

zoeuvre
Community Specialist
Community Specialist

Hi skippergrunch,

 

Thanks for letting us know—I'm glad to hear that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

 

Cheers,

Zoe