12-16-2022 04:59 AM
I've read the instructions. Combed the forums. Watched the videos. Tried all the steps.
Presence.
Sensing.
Does.
Not.
Work.
I leave the house and watch the app record my departure. Hours later, the heat is still running. I've been told the same by colleagues and others. Since I got the the thermostat through my utility, I also called them. Their response? "Nobody gets it to work consistently."
Please don't offer advice on fixing it - I've already tried it. But if you are considering buying one for this feature? Don't.
12-20-2022 07:22 PM
Hi Ckleinhe,
Thanks for reaching out. I'm sorry to hear that you're having an issue with the presence sensing feature of your Nest Thermostat. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
12-24-2022 07:41 AM
it's been broken for 11 months. if you want nest to work you need background scanning on and if you want google home to work you need a app *before* v 2 49 x branches
12-26-2022 05:55 PM
Hi eighty666,
Thanks for the response. Are you also experiencing the same issue or are those workaround working for you?
Thanks,
Edward
12-26-2022 06:32 PM
both of those
12-29-2022 03:33 PM
Hi eighty666,
Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
01-04-2023 03:15 PM
Hi eighty666,
Thanks for the response. Are you getting any message when you fill out the form? Could you share a screenshot of what you're seeing?
Thanks,
Edward
01-05-2023 01:38 AM
it says "form submission..." *something* in a bubble and vanishes too fast to grab
is it more important you deal with the OPs issue? thousands of your paying customers face this issue...
01-06-2023 02:25 PM
Hi eighty666,
Thanks for the response. By filling out the form, it will create a case and our team would be able to look closer into the issue. Could you try this link instead?
Thanks,
Edward
01-06-2023 02:35 PM
i already have a case. i have had the 3 weeks back and forward with a person that requested i somehow video myself crossing an invisible boundary. now i am in the bit where i get lied to and promised a fix. later the bit where it becomes apparent that the 1000s of users all saying how broken it is are telling the truth and i will be ignored. fully in line with google "support" policy
01-10-2023 05:27 PM
HI eighty666,
I'm sorry to hear about your experience. Could you share the case number of your interaction so we can look closer into this?
Thanks,
Edward
01-10-2023 11:17 PM
*my* experience. this is EVERYBODY's experience. nope. i trust you as far as i could throw you. you will probably delete my account or something. you lot will and do do anything to shut a customer up when the money's been taken. do do. hehe
01-16-2023 10:26 PM
Hi eighty666,
I'm sorry to hear about that. We hope we can make it up to you in the future. Let me know if there's anything else.
Thanks,
Edward
01-19-2023 09:58 AM
Hi folks,
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Best,
Mel
01-20-2023 01:27 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.
Thanks,
Mel
01-20-2023 02:38 PM
what's the point of this dumb endless cycle of releasing a bad broken untested product > directing users to a forum > only to completely ignore them, fail to address anything at all except a bit of back-patting and then starting over?
our issue still exists. we require assistance with it.
12-29-2022 09:18 PM
form is also broken. still you spazztastic