Presence sensing is a joke

[Ckleinhe]

I've read the instructions. Combed the forums. Watched the videos. Tried all the steps. 

Presence.

Sensing.

Does.

Not.

Work.

I leave the house and watch the app record my departure. Hours later, the heat is still running. I've been told the same by colleagues and others. Since I got the the thermostat through my utility, I also called them. Their response? "Nobody gets it to work consistently."

Please don't offer advice on fixing it - I've already tried it. But if you are considering buying one for this feature? Don't. 

[EdwardT]

Hi Ckleinhe,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the presence sensing feature of your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest thermostat do you have?
• Is it working fine before?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[eighty666]

it's been broken for 11 months. if you want nest to work you need background scanning on and if you want google home to work you need a app *before* v 2 49 x branches

[EdwardT]

Hi eighty666,

Thanks for the response. Are you also experiencing the same issue or are those workaround working for you?

Thanks,

Edward

[eighty666]

both of those

[EdwardT]

Hi eighty666,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi eighty666,

Thanks for the response. Are you getting any message when you fill out the form? Could you share a screenshot of what you're seeing?

Thanks,

Edward

[eighty666]

it says "form submission..." *something* in a bubble and vanishes too fast to grab

is it more important you deal with the OPs issue? thousands of your paying customers face this issue...

[EdwardT]

Hi eighty666,

Thanks for the response. By filling out the form, it will create a case and our team would be able to look closer into the issue. Could you try this link instead?

Thanks,

Edward

[eighty666]

i already have a case. i have had the 3 weeks back and forward with a person that requested i somehow video myself crossing an invisible boundary. now i am in the bit where i get lied to and promised a fix. later the bit where it becomes apparent that the 1000s of users all saying how broken it is are telling the truth and i will be ignored. fully in line with google "support" policy

[EdwardT]

HI eighty666,

I'm sorry to hear about your experience. Could you share the case number of your interaction so we can look closer into this?

Thanks,

Edward

[eighty666]

*my* experience. this is EVERYBODY's experience. nope. i trust you as far as i could throw you. you will probably delete my account or something. you lot will and do do anything to shut a customer up when the money's been taken. do do. hehe

[EdwardT]

Hi eighty666,

I'm sorry to hear about that.  We hope we can make it up to you in the future. Let me know if there's anything else.

Thanks,

Edward

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

[eighty666]

what's the point of this dumb endless cycle of releasing a bad broken untested product > directing users to a forum > only to completely ignore them, fail to address anything at all except a bit of back-patting and then starting over?

our issue still exists. we require assistance with it.

[eighty666]

form is also broken. still you spazztastic