Presets and schedule not working when using app

[Knb]

All of a sudden my nest thermostat does not change to my scheduled times and when i hit preset or hold on the app it reverts back within a few seconds. I do not have home/away on and I reset the entire thermostat and deleted the app and restarted all over again. I have not had a problem until the past month or so and have had this set up with no problems for 2 years before this issue. This is very frustrating. My phone is up to date and so is the app. Any help please . 

[RenzJ]

Hi Knb,
 

I'm sorry you have to experience this, and we hope you can have a better time. For your benefit, we'd like to investigate this further and try to make things right.
 

Could you tell us the model of Nest Thermostat you have? Check out on How to tell which Nest thermostat you have. Different Nest Thermostat models give you different options for setting up a temperature schedule that meets your needs:
 

• Auto-Schedule (Nest Thermostat E and Nest Learning Thermostat only)
• Basic Schedule (for Nest Thermostat E only)
• Quick schedule (Nest Thermostat only)

I look forward to your response so that we can give you suggestions on how to make it work the way you want it to.

Cheers,

Renz

[Knb]

I have the nest thermostat only. 1.4 model.

it is not the learning or e.

i can only manually change the temperature on the actual thermostat. It does not follow commands on the google home app even though i have the schedule for comfort and sleep set up. When i try to click the circles to change to a preset it changes on the screen for 1 second and then reverts back to the temperature that is manually entered. The schedule never  changes at the times and temperatures i have scheduled. This worked properly until a few weeks ago. This is very frustrating. I would like a new thermostat if this is defective. I purchased this thermostat to be able to change from my phone but now it seems this is useless and only stays on one temperature unless I manually change it

[RenzJ]

Hello Knb,

Thanks for the update. I would like to get more information about this.

Could you tell us the make and model of your phone and its OS version? We'd like to make sure your phone and the Google Home app are up-to-date. Also, what country are you located in?

Thanks,

Renz 

[Knb]

I have the same phone as i did when it was working correctly. My ios is updated at 16.6.1 apple iphone 13. My google home app is auto updated. I even started all over and deleted the app and reinstalled and that did not help. I am very frustrated and will call google support and demand a new thermostat. 

[Knb]

I am in USA 

[RenzJ]

Thanks for the update, Knb. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and let me know once you're done.

I Look forward to your response.

Cheers,

Renz

[Knb]

I filled out the form but i already have all the information here that you asked for. This is a waste of my time. The form asked for my name and problem. I already went in detail about the problem here. I am not going to keep continuing to repeat what i am explaining. The thermostat is rejected. 

[RenzJ]

Hey Knb,

We're sorry for any trouble this may have caused you. We appreciate you completing the form, we have received it. Soon, a member of our senior support team will contact you via email.

Cheers,

Renz