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Problem Accepting Supplemental Nest Terms

Dan838792
Community Member

I'm attempting to add my new google nest thermostat to my google home app, but my request to accept the supplemental Nest terms of service fails and the process cannot be completed.

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Dan838792,

 

I appreciate you getting in touch, and I apologize for any trouble the setup process caused you. Let's take a closer look on why your Google Home App won't allow you to push through the setup. 

 

Ensure that you're using a regular Gmail account and there shouldn't be a second step authentication prompt. Additionally, make sure your Nest Thermostat is installed and prepared for setup. Here is your setup link tutorial.

 

Best,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi Dan838792,


I wanted to follow up if you still in need of any help adding your Nest Thermostat on the Google Home App. Please let me know as I would be happy to take a closer look and assist you further.

 

Thanks,

Mark

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel