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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Neat heatlink wiring

Hi, I have a Potterton thermostate which I am trying to replace with the best heatlink. I have three wires, Blue, red and yellow. Could anyone shed some light as to what connections these should be wired to on the heatlink. I’ve isolated the red, blu...

Matt15 by Community Member
  • 139 Views
  • 1 replies
  • 0 kudos

Heat Link dead

Our heat link is nearly 2 years old (installed winter 2020) and yesterday has stopped working completely. No lights appear at all on the device. I’ve tried resetting it, pushing and holding the button for 20 seconds, turning off its power supply and ...

mgfuller by Community Member
  • 118 Views
  • 0 replies
  • 0 kudos

Nest Thermostat Won’t Turn On

I bought and installed this thermostat over 2 years ago and it’s been working great. All of a sudden, this evening, I notice it’s no longer connected to Wi-Fi. I assume the batteries are low, so I popped it off the mount, swapped fresh batteries (tri...

Error when trying to setup device.

  The device is connected and functions, however near the end of setup I get an Home Address error screen. Then when I go into the device to change the temp. It tells me that it was not fully setup and I need to remove it and start over. This is so f...

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Heatlink dead

Today I came home from work and home was cold, and seen thermostats, it shows error message of H71, and then I went to check heatlink, it was dead. nothing was happening in that heatlink, read all the conversations and did all what was advised but no...

New home

moved into a house with a Nest Thermostat. Should we clear everything and start from the beginning? How do we start from the beginning?

VicBab by Community Member
  • 233 Views
  • 4 replies
  • 0 kudos

Nest Thermostat e - not connecting to WiFi

So I have been happily using the nest e thermostat for almost 2 years. Recently I changed from fibreoptic broadband to 3 mobile boradband on the ZTE 5g router. initially after setting up the new broadband, all of my google/nest products worked perfec...

New NEST/Google installation switching modes

I just received a box of NEST/Google thermostats from Jackson EMC. It is in heat mode and can't seem to get it into cool mode. May have a wire not right. I seems to work fine as a Heat thermostat but not as a cooling thermostat.

Wtorr by Community Member
  • 177 Views
  • 3 replies
  • 0 kudos

3rd generation nest learning thermostat

Just found out about the legionella concept. How long does it come on for in this mode? Although I have set my hot water to come on one hour in the morning and one hour at night, it still kicks in.What can be done?

Mitchmort by Community Member
  • 1224 Views
  • 5 replies
  • 0 kudos

Heat link not turning on

I have a 3rd Generation Nest Learning Thermostat. Some time ago, I got a message saying that "It looks like your Heat Link is off." I didn't think much of it as I didn't need heating at the time, but today I tried to turn on the heating and realise t...

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