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Problem with learning thermostat

JohnR9
Community Member

I installed two nest learning thermostats about a month ago. One of them has learned the temperatures and the other has not learned anything. The settings are the same on both, and on Auto-schedule  Learning is on . Also both are on heat mode.  Any idea what is going on with that one thermostat.

12 REPLIES 12

CBFox
Bronze
Bronze

if "learning" doesn't work, you can turn that feature off and program the Nest schedule manually, like an ordinary programmable thermostat.   https://support.google.com/googlenest/answer/10184385

 

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

@CBFox, appreciate your helpful response. 
@JohnR9, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

The response to program the thermostat myself defeats the purpose of buying a learning thermostat. That is why I paid the extra money for it. I want to have it work correctly.

Sorry; you're right  --  you should expect the product to work as advertised.  I should've labeled my replay as "Plan B"  --  what to do if you can't get Learning to work.

Hello forum  --  does anyone have advice for making a Learning Model learn properly?

However . . .  another reason to try programming the thermostat manually is to make sure that it works at all.  (Currently, does it even call for heat when it should?)  After all, if Learning doesn't work, what other features might not work?  If it won't follow a manually-programmed schedule, that's a bigger problem that needs to be addressed.

JohnR9
Community Member

It does work and turn the heat on and off to whatever setting you manually choose. 

Markjosephp
Community Specialist
Community Specialist

Hi everyone,

 

I wanted to stop by and see how I could help.

 

I appreciate your assistance. @CBFox.

 

@JohnR9, I'm sorry to hear that one of your thermostats won't learn your daily routine to automatically create a temperature schedule for you. Let's sort this out.

 

  • Make sure to disable the "Home/Away Assist." If you've enabled Home & Away Routines or Home/Away Assist, your thermostat might still automatically switch to its Eco Temperatures when it senses that everybody has left home.
  • To avoid confusion, ensure that there are no manual schedule temperatures being created.
  • Try refreshing it by clearing the schedule under the reset option on the thermostat itself to refresh so it could start learning your temperature preferences again and make adjustments to the schedule automatically.

 

Monitor the behavior to see how it goes. If the issue persists, please let us know.

 

Best regards,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

JohnR9
Community Member

On vacation. I have not had time to try what he suggested.

Thanks for inquiring.

I'll try soon as I get home.

Ebedia
Community Specialist
Community Specialist

Hi folks,

 

@JohnR9 thanks for getting back to us. Sounds like a plan. Keep us posted.

 

I appreciate the help, @Jake, @Mel, @CBFox and @Mark.

 

Thanks,
Emerson

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel