Hi @Loliamar,
Thank you for contacting our support community! I sincerely apologize for the W5 Error Code in your Nest Thermostat, and I appreciate you taking the time to troubleshoot it. I'm here to help you.
I've reviewed the information you provided, and I have a few more questions so I can provide the correct troubleshooting steps for you.
- What type of Nest Thermostat do you have?
- Could you send me a photo of the W5 error code?
- What troubleshooting steps did you try?
Visit our Help Center to learn more about Troubleshoot a Nest thermostat W5 code.
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
