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Problems installing new Nest 3rd gen thermostat

DWHorn117
Community Member

When installing my new Nest 3rd gen thermostat the battery was dead out of the box. After charging for 2 hours by USB cable I started the set up and got m15 and w5 errors, the battery drained quickly and could not continue setup. After charging for 8 hours I tried setup again including 6 restarts, 6 restores and multiple resets of my wifi router until the battery drained again. Has anyone encountered this issue on a new setup? Is there anything else to try?

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey DWHorn117,

 

I am sorry for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey DWHorn117,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake