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Promotion Nest

Community Member

I installed the Nest Thermostat and joined the Rewards Program the same day. I kept getting emails that it’s not installed and now I got charged $25.00 is this a scam or should I go ahead and return it.


Community Specialist
Community Specialist

Hi weazzye, 


Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  


How did you join our rewards program? Is it through our support or online, where you just signed up yourself? Also, please provide us with a screenshot of the email that was sent to you regarding this so we can validate if it came from Google Nest or not.


I'll look forward to your response. 




Community Specialist
Community Specialist

Hello there,

Thanks for looking into this, Zoe.

@weazzye, how's it going? In addition to what was mentioned above, the Rush Hour Rewards are a reward for saving energy during the peak demand period, which automatically tunes the temperature before and during Rush Hour. With this, there are no subscriptions to be paid, as you only earn a reward. Please check out this article to learn about Rush Hour Rewards.

Also, to better understand and isolate the situation, please share with us some of the information being asked above so we can move forward.

Best regards,

Community Member

Hi weazzye, 

Thank you for getting in touch with us, and I apologize for the issue you're facing. Let's work together to resolve this.

Could you kindly elucidate the process through which you enrolled in our rewards program? Was it facilitated via our customer support team, or did you independently register online? Additionally, would you be able to furnish us with a screenshot of the email correspondence pertaining to this matter? This would assist us in verifying the authenticity of the communication and its association with Google Nest. By the way, I have a suggestion for you: You can also look at Nest Aware promo codes for discounted usage.


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