Promotional discount for gen 2 to gen 4 upgrade

[jbwyss]

Never got email for $140 promotional discount to upgrade gen 2 Nest to gen 4.  How can I apply to get discount?

[Mimmo1]

I had the same problem as Kevin kondrat

[wcwcam]

resend promotional email for owner of 2nd generation thermostat to # to Cam Eddy

[wcwcam]

resend email for wcwcam

[wcwcam]

It appears that even having google escalate your case you wind up being ignored.

[wcwcam]

I have not received the promotional email on my 2nd generation thermostat. The case has been escalated but no time line can be established. Can AndersC help

[wcwcam]

Keep getting the message that my email has been sent but it never arrives!

[wcwcam]

Google doesn't have a help line

[wcwcam]

How often does one have to confir=m the thermostat model to get support that will not happen

[wcwcam]

how often does one have to make a request to google for a phone call that will not happen

[wcwcam]

google has no help line that works

[wcwcam]

anyone can post all day and google will not take notice

[wcwcam]

How many times does google expect some to make a request that never happens

[wcwcam]

Glad someone is happy

[Donzee]

Hello - never received promo discount for upgrade of 3 Version 2 Thermostats - I sent a query via Chat during last week of 2025 - said I should be able to find discount notification -scanned emails, no discount notification - since it was December 26th - figured I'd call after holidays.  Called your number, on 1/2/2026 which is no longer in service BTW, and spoke with someone who said upgrade discount no longer valid as of 12/31/2025.  I told him I attempted to get the info at end of 2025, but he wasn't helpful.   I have 13 Nest Devices and am particularly frustrated - wanted to upgrade 3 Thermostats.   Help!

[rfriskney]

02BA04RC0617001K

[dutkadmytro]

Where does it find my upgrade promotional offer?

# 

[CDB93]

I have a 2nd gen nest thermostat. Same issue. No promo code sent. 

[1ggysdrum]

Hallway Iggys Drum have the same issues. My device ID is 18B43000007838A6

[suenyc]

I have 14 nest thermostats that need to be  upgraded but i can only buy  3 at the promotional discount on the site link from the email I received.  How do I get the discount on the other 11?

[BD_OKC]

I have 2 2nd gen nest thermostats. I received the promotional discount for a 4th gen but it only allows me to buy one 4th gen at a discount. The second one is marked at full price. Can you send me a discount code so I can purchase a second device?

[Tinyariana07]

Hi! How did you even get for one.. I haven’t received my code and google has not helped me.

[BD_OKC]

Look for an email with this in the subject: [FINAL NOTICE] Nest app support for your Nest Learning Thermostat (1st/2nd gen) ends Oct 25

[Aufond]

I have 6 gen 2’s and was told I could get the discount on 6 units to replace them but the link only allowed me three. How do I get the other 3

[Rahel1]

hi, I got the email and want to purchase the new device. However, as soon as I successfully logged on to my account I receive this error: 

403. This is an error. You have no access to that page. Can you tell me why?

[buckywood]

Never received upgrade allowance, after being promised

[Jordan425]

Look for a Google Nest email, about 2 weeks old now, there is a link, it should come up with the discount when you select the replacement.  Make sure you complete the process.  If you have to go back to the link, you may not see the discount, mine went away- I am working with Google support on it, big pain as I need 3.

[Cucamunga]

I have three Gen 2 Nest Learning Thermostats; they have been deactivated.  I never got an email for $140 promotional discount to upgrade gen 2 Nest to gen 4.  How can I apply to get discount?  

[Cucamunga]

Never mind...  I just realized that My NEST devices are tied to a different email account.  I found the email and ordered the thermostats.

[AndersC]

Hi there,

If you're experiencing the same issue with applying for a discount because you can't find or didn't receive the promotional email, feel free to fill out the form in the highlighted comment.

Before filling out the form, keep in mind two prerequisites: your Nest Learning Thermostats (1st and 2nd gen) must be associated with your Nest account, and you must have already looked for the email in your spam or junk folders.

Regards,

Anders 

[Mfalrn]

What highliged comment.  Why is this so difficult? Should just get one from another brand. 

[Sharon925]

Didn't receive upgrade to 4th gen 

[Sharon925]

Issue resolved  thank you 

[Mfalrn]

Lucky you. How you get it resolved? 

[Eberry444]

I received the email to upgrade my Nest Thermostats but the link to redeem the offer does not work. My serial numbers on my 2 second generation Nest thermostats are:

02AA01AC211407D2

02AA01AC261402ME

[Csbjj]

Why won’t Google just give us the discount?

I am thinking about getting a device from another company !

[Wtsmalls]

Never got my Gen 2 promotion email.

[Wtsmalls]

I Never got my Gen 2 promotion email either. 

[Iryna]

I got the email that claims I qualify for a discount, but when I follow the link to redeem it it doesn't work - the discount is NOT automatically applied at checkout. 
I have only 1 Gen 2 Nest that Google decided suddenly not to support, and I haven't used this offer before. 

What's  the issue?! Very annoying 

[Arlem]

I have a Nest 2nd Gen thermostat that is out of support.  I do not have a promo code in my email.  How do I get the upgrade promo code?

[softstudus]

Never received an email for a discount on an upgrade