Qr code trouble

[Sandy21]

Trying to get nest app to work. I entered my entry code then they wanted the QR code. It shows up on my phone but it won't let me click on it to accept it. I have what looks like a circle spinning like my phone is buffering and it does nothing else. I can't seem to go any further

HELP. I'm about to go buy a cheap thermostat and be done with this.

[David_K]

Try these steps:

1. On the Nest app home screen, tap the Settings cog.
2. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code (you can skip this as I'll explain below).
3. On the thermostat, press it to open the quick view menu and tap the Settings cog.
4. Turn the ring to select Nest app and press to open it, then tap Get entry key.
5. In the Nest app, tap Continue without scanning and enter the key you see on your thermostat.
6. Follow the remaining steps in the Nest app.

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@Sandy21, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[Sandy21]

All set. Got it to work on my husband's phone. Thanks

[Markjosephp]

Hi Sandy21,

Thanks for the update that you've successfully added your Nest thermostat to the Nest app, and I'm glad that it's working now.

So I'll be locking this thread in 24 hours. If you have any other concerns or questions, please let us know.

Best regards,

Mark