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Offline about once a week

Rustydapoolman1
Community Member

Keeps going offline about once a week 

6 REPLIES 6

Tarasbelle
Community Member

I am curious too. Mine has been bouncing between offline, not enough power and RC wire error. Getting really frustrated.

I had this issue too.  Found that the nest was not getting enough power. If the power wire is not providing enough power you may have to use the common wire. 

start here: https://youtu.be/fnGGJ5r9dVU

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Not too expensive to get the connector, 

https://store.google.com/product/nest_power_connector?hl=en-US

Hi folks,

 

I wanted to stop by and see how I could help.

 

@Ashepherdson and @Joew555, thanks for your assistance. That actually helps.

 

@Rustydapoolman1 and @Tarasbelle, one possible effect when the Nest thermostat doesn't receive enough power is that it disables smart features, including the Wi-Fi network, in order to save the battery. To avoid this issue installing a C wire or Nest Power Connector would help to deliver constant power.

 

To isolate: what type of Nest thermostats do you have? Here's our reference to tell. Does your thermostat show any wire reports or message codes? Also, tell us the power status of your thermostats under technical info in the settings.

 

I'm looking forward to your responses.

 

Best regards,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake