Radiators not working

[Sb18]

My radiators downstairs are not working,upstairs working perfectly fine. Could someone help please. 

[Jhonleanmel]

Hi Sb18,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link for reference: Nest Thermostat technical specifications. How many Nest Thermostat do you have? Also, when was the last time this worked?

Best,

Mel

[Jhonleanmel]

Hey Sb18,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi Sb18,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel