Random boiler activity

[prhandley]

Hi all:

I have turned off the heating schedule for summer (deleted it) and set default temperature to 14 degrees, and have set the hot water to fire up at 5:30 am for half an hour each day.  I have noticed on some days at random times during the late night-early morning I am seeing gas usage on my smart meter (Octopus energy half hourly readings) even though the room temperature never drops below say 19 degrees.  I am not sure if it is the central heating or the water which is kicking in as I am not awake to notice radiators warming up, but suspect that it is the hot water as when this random event happens the water schedule is sometimes ignored.  See pictures attached - the gas usage in the evening is my gas hob being used,  Tuesday = normal, Wednsday = random event.

Anyone else noticed this?

Thanks

[maedacortez]

Hi Prhandley,

Thanks for reaching out. I understand your concern about your gas activating randomly. No worries, I'm here to help!

I recommend checking if you have any forgotten temperature schedules that might be causing this issue. You can access your temperature schedules by visiting Temperature schedules.

Regards, 
Manuel

[prhandley]

Hi. That's not the issue...I did a complete factory reset a couple of weeks ago and it was happening before and after the reset.  I've also checked for ghost schedules. Additionally I've never had a schedule set for the times it fires up.   And it's still happening 

[maedacortez]

Hi Prhandley,

Thanks for your reply and for providing more information about your situation. Based on what you've described, it's likely the autoschedule is causing the random gas activation.

I recommend deactivating the autoschedule. Have you tried doing this yet? If not, here are the steps:

• On your thermostat, go to Settings > Nest Sense > Auto-Schedule > Off.

I hope this helps! 

Regards, 

Manuel

[prhandley]

Thanks for your reply.  I have just checked and the auto schedule is already turned off so that's not the culprit!

Do you have any more suggestions please?

Thanks

[maedacortez]

Hi Prhandley,

Thanks for trying the troubleshooting steps. I understand that a factory reset didn't resolve the issue and turning off the autoschedule did not work.

I recommend filling out this form. Once you're done, please let me know and one of our specialist will contact with you soon.

Regards, 

Manuel

[prhandley]

Hi:

Form completed and submitted.

Thanks

[maedacortez]

Hi prhandley,

Thanks for completing the form our specialist will contact with you soon.

Regards,

Manuel