Re-install my nest thermostats

[Devjean]

My thermostat is having difficulty to stay connected with my phone 

[Jake]

Hey Devjean,

Having issues with your thermostat staying connected is not ideal. Let's jump in and ensure your system is working as intended. Do you mind me asking you are seeing any error messages? I did find a helpful article with some troubleshooting steps. Please let me know if that helps out.

Best regards,

Jake

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS

[Novan]

I have 6 icons for my nest protects in Google home however one show always offline but  in the nest app it show connected and I can run a checkup.  Can you help me ?

[sicsacol]

Hi @Novan,

Thanks for posting in the community. I'm sorry to hear your Nest Protects are showing as offline in the Home app. No worries, let's work together to fix this.

Since your Nest Protects show as online in the Nest app, let's try the following steps to resolve the issue with the Home app:

• Make sure all your Nest Protects are within the same home structure.
• Check if the app is up to date. (3.28)
• Uninstall and then reinstall the app.
• Make sure that your Nest Protects are receiving a strong enough internet signal.

Let me know how it goes after trying these steps. I'm happy to assist further if needed.

Sincerely,
Jonathan

[Novan]

I have  force the updating the nest protect everything ok have a green circle. In the google home app the nest protect is still offline (see picture) all the others are online.

Picture of the nest app 

Picture of the nest app

Picture of the Google Home app 

[sicsacol]

Hi @Novan,

Thanks for your response, appreciate the pictures shared.

To assist you better, please confirm the following questions:

• How many Nest Protects do you have?
• Are all of them migrated in the Home app?
• Are you enrolled in the Public Preview for the Google Home app?

Any additional details you can provide will be helpful.

Cheers,
Jonathan