Registration of 4th Gen Google Nest thermostat

[joak]

I have a new 4th Gen Google Nest thermostat and in the thermostat settings, there's a selection for registration which is apparently not done. I need to enter  6 digits of letters.

 Via search, I found that those letters are on the backside below the QR code. I entered those but then it says not found. Ive triple checked the letters, no mistake so now what can I do?

[humbertogarcia]

Hi joak,

Thanks for posting in the community! I understand that you're trying to set up your Google Nest Thermostat (4th gen) and are running into a "not found" error when entering the 6-digit code. 

This issue can be definitely fixed. The problem is usually caused by either a typo that's hard to spot or a mix-up with the Entry Key and the serial number.

To get started, please confirm the following:

• Is the key you are entering exactly 6 characters long and a mix of letters and numbers?
• Can you confirm that you are not entering the longer serial number from the back of the device, which also includes letters and numbers?

If you are certain you are entering the correct 6-character Entry Key, please try entering the code again, but this time double-check each character carefully. Sometimes a lowercase "o" can be mistaken for a zero, or a "l" for a "1."

If the issue continues, please try setting up the thermostat with your phone's camera by scanning the QR code on the back of the device instead of manually entering the code. Feel free to check the help article: Get started with your Nest Thermostat and Nest Learning Thermostat (4th gen)

Once you have tried these steps, please let me know the result, and I will be here to help you get your thermostat registered and working.

Regards,

Humberto

[joak]

No mistakes. All are letters and in caps. How do I add photos to this?

[humbertogarcia]

Hi joak,

This is an excellent update! Thank you for confirming that all the characters are letters, in caps, and that you've checked them thoroughly. That helps us eliminate the most common cause (a simple typo).

Since the simple troubleshooting steps haven't worked, we need to address the registration issue directly.

Regarding your question about photos: This information is private and we discourage our customers from sharing it publicly.

Since the code’s photo is not practical, let's take an alternate approach to get your device registered:

• Please try the QR Code scan again: If the manual entry is failing, the QR code scan bypasses the keyboard entry and should work. Can you try scanning the QR code on the back of the device using the Google Home app one more time?

Feel free to share the results, I’m here to assist you.

Regards,

Humberto

[joak]

Can you be more specific on how I can do that in either the app or t stat settings?

[humbertogarcia]

Hi joak,

Thanks for reaching out with this question and for the opportunity to really understand your report. I apologize to you for the previous addressing of the situation, which was mistaken.

I see that you're trying to set up your Google Nest Thermostat (4th gen) and in the thermostat settings there's a selection for registration which is apparently not done. I also understand that when you enter the double checked information you receive a “not found” message.

In order to investigate and to provide the appropriate steps, can you please provide pictures of the thermostat screen? The part where the selection that is not done appears. That photo will help us to confirm the exact purpose of the code, whether it is for device pairing or another registration process.

To upload photos to the Google Nest Community:

• Verify your email address first. Check the email you used to register for your community account.
• Once verified, open your post and look for the Insert Image icon (a small camera/picture frame) in the text editor.
• Click the icon, select your picture, and wait for it to load before submitting.
• If you cannot upload the photo directly, please upload it to Google Drive, create a public shareable link, and paste the link into your reply.

I’ll be glad to assist you toward the thermostat registration.

Regards,

Humberto

[joak]

The device is paired and everything works but on this screen in settings, says unregistered 

[joak]

Can't attach my photos here, says file too large.

[humbertogarcia]

Hi joak,

Thank you for taking the time to upload your photos and for your prompt response.

Please upload the photo to Google Drive, create a public shareable link, and paste the link into your reply, that will allow me to see it.

I hope to hear from you, I'm here to assist you.

Regards,

Humberto 

[joak]

Too much bs, Im done