Reset nest sensor

[Missionsguy]

• I accidentally deleted my Google home. I followed the instructions to reset the thermostats, but cannot add my nest sensors back. I pulled out the battery for 20 minutes and it still says the sensor is connected to another account. Please help me reconnect my sensors. Thanks!

[Jlch22]

Having the same issue. Even left the battery out for 2 hours. Still says it’s connected to another account. 

[Ryan_G]

Hey everyone,

Thanks for reaching out and we're sorry for the delay.

Few questions to further isolate the issue - did you use the same account when you reinstalled the Google Home app? Do you see the same home structure in the Google Home app after you logged in?

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Missionsguy]

Yes, I still have the same problem. The solutions that have been offered are for the thermostat. I need to know how to reset the sensors without access to the original account. Is there a number I can call first distance from google?

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan

[michaello]

I'm having same issue. I am trying to connect to a different email account and I started a new nest account. Every time I reset sensors, it keeps saying it's associated with another account. I shut down that account and can't remove it from that old account. What next?