Scanning the QR code to install does nothing

[Malbie]

I’m trying to install my learning nest thermostats. When I scan the QR code, I get a checkmark that it accepted it but then it goes back to the previous screen. This is happening on both of them. 

[MelbaDT]

Hey Malbie, 

Sorry to hear about your experience. 

We've had several reports about the same scenario but this should be resolved now. If you're still experiencing the same, could you try to force close then reopen your Google Home app then try the setup process again?

Let me know how it goes. 

Best, 

Melba

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks for the help, Melba.

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan