Nest Compatibility

[Bediener12]

I tried to connect a Nest on my Home but the nest device never turned on, which product I need to buy or you can recommend

If someone can help me, Thank you

[MelbaDT]

Hey Bediener12, 

Thanks for reaching out and for the photo. 

Based on the wires of your current thermostat, it seems that you have a dual fuel system. Sometimes, these are also called a hybrid or packaged system which is a combination of a heat pump for primary heating and cooling, and a furnace (usually gas or oil) that provides a second and/or third stage of heating.

While this is compatible with our Nest thermostats, you will need to have a trained professional set up your thermostat. It’s important for a professional to assess the requirements for your specific dual fuel configuration since choosing incorrect options for a dual fuel system can result in damage to your system. Please contact a local pro.

Best, 

Melba

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks for the help, Melba.

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan