10-09-2021 10:13 AM
Hi there - I am at the end of my Tether...
10-19-2021 02:03 PM
I am having exactly the same problem! I finally found out today which wires went were and when I went back I can no longer get my heat link E to connect to my thermostat E and have reset both, reset the WiFi, cleared nest app logged out deleted re-loaded and signed back in. Nothing helps!! I feel your pain and to be honest google support are useless
12-09-2021 06:50 AM
12-01-2021 09:43 AM
Hi there,
Thanks for reaching out. Here are some steps you can try:
1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code ).
Let me know how it goes.
12-06-2021 08:31 AM
Hi, I wanted to check.
Do you need any further assistance? If so, make sure to let me know.