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Software Won't Update

Community Member

I have a 3rd generation EU Nest learning thermostat that won't update to the latest software. It keeps telling me the software is up to date however I am running which was November 2021. According to the Google information the latest software is 6. xxxx May 2022. Thermostat is connected to Wi-Fi and battery level ok. All checks done as suggested but still won't update. Any help please!