12-24-2023 02:04 AM
My thermostat software stuck on 5.9.5-2 version. I already checked all support suggestions: WiFi signal, battery level, etc...
Any suggestions please?
Answered! Go to the Recommended Answer.
12-31-2023 12:59 AM
Hi there, just checking in with you. Did you manage to check my colleague's last message?
12-25-2023 08:52 AM - edited 12-25-2023 09:10 AM
What makes you think it's stuck on that version, and which version are you looking for, which number?
12-26-2023 07:28 AM
Because I see the latest available software version is 6.2-27
12-26-2023 02:51 AM
Thanks for reaching out here @Andrea76 . I would be happy to try and assist.
Could you let me know what region you are from? Depending on your region there will be different software versions available as the US and EU versions of the thermostat are different.
12-26-2023 07:28 AM
Hi Alex, my region is EU. I'm from Italy
12-26-2023 08:06 AM
Thanks for confirming. That software version is for the US version only. For the EU region 5.9.5-2 is the latest available one at the moment.
01-10-2024 02:53 PM
Plzzz solution
01-14-2024 09:11 AM
Hi Alex,
I'm jumping in on this because I have the same issue: my software is stuck at the 5.9.5-2 version since March 2022, but I'm in London (and my thermostat says that my software is up-to-date. However, I just bought temperature sensors and I cannot install them because the Nest app is telling me that I need to update my thermostat software first. What should I do? Thanks!
01-14-2024 09:20 AM
You have the latest software for the UK, which has been mentioned many many times on this forum.
The sensors you have purchased will not work in the UK, as Google will not release the software to allow them to be used,. Again this has been mentioned many times on here.
I suggest you return the sensors for a refund!
01-14-2024 09:35 AM
Thanks for your answer, despite the tone (but your name is a heads up I guess). I'm a first time user of this forum so I haven't found the many many answers to my 2 questions. I will do as suggested. Have a nice day.
01-14-2024 10:04 AM
You could have read all of this post and the answer is above.
For a first time user, there still is a search system on this forum.
I also tried Google, and typed in “google thermostat sensors in uk”
I have screenshot the part explaining in this post, as you replied to Alex.
12-31-2023 12:59 AM
Hi there, just checking in with you. Did you manage to check my colleague's last message?
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