Software update

[Andrea76]

My thermostat software stuck on 5.9.5-2 version. I already checked all support suggestions: WiFi signal, battery level, etc...

Any suggestions please?

[Frustratedddd]

What makes you think it's stuck on that version, and which version are you looking for, which number?

[Andrea76]

Because I see the latest available software version is 6.2-27

[AlexD]

Thanks for reaching out here @Andrea76 . I would be happy to try and assist. 

Could you let me know what region you are from? Depending on your region there will be different software versions available as the US and EU versions of the thermostat are different. 

[Andrea76]

Hi Alex, my region is EU. I'm from Italy 

[AlexD]

Thanks for confirming. That software version is for the US version only. For the EU region 5.9.5-2 is the latest available one at the moment.  

[Ahsanraza09]

Plzzz solution

[Najat]

Hi Alex, 

I'm jumping in on this because I have the same issue: my software is stuck at the 5.9.5-2 version since March 2022, but I'm in London (and my thermostat says that my software is up-to-date. However, I just bought temperature sensors and I cannot install them because the Nest app is telling me that I need to update my thermostat software first. What should I do? Thanks!

[Frustratedddd]

You have the latest software for the UK, which has been mentioned many many times on this forum. 
The sensors you have purchased will not work in the UK, as Google will not release the software to allow them to be used,. Again this has been mentioned many times on here.

I suggest you return the sensors for a refund!

[Najat]

Thanks for your answer, despite the tone (but your name is a heads up I guess). I'm a first time user of this forum so I haven't found the many many answers to my 2 questions. I will do as suggested. Have a nice day.

[Frustratedddd]

You could have read all of this post and the answer is above.

For a first time user, there still is a search system on this forum.

I also tried Google, and typed in “google thermostat sensors in uk”

I have screenshot the part explaining in this post, as you replied to Alex.

[Vladut · Accepted solution]

Hi there, just checking in with you. Did you manage to check my colleague's last message?
 

[Hankhan]

Reno 6

[Hankhan]

My mobile is Oppo Reno 6

Big problem is third party cookies I am worried third cookies is not working so please mobile ap update plz resolve this issue 

[Hankhan]

Reno 6

[Hankhan]

Pakistan

English 

[Ahsanraza09]

Droid Maxx 4.4.4 KitKat version update to 5.0 plzxz help 

[Ahsanraza09]

5.0