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Stuck on home icon with arrow

George97
Community Member

Help. I’m currently stuck on the screen that shows a smartphone with a home and arrow in it.  
I have downloaded the app. it won’t connect to the device. Using either authentication method. 
also I have tried holding the button down for 5,10.15 seconds. Reset. Multiple times. Left to charge over night. I’ve disconnected and reconnected everything multiple times and am now at wits end. I still end up with a useless icon frozen on screen 
If anyone can help that would be great. Many thanks. 

7 REPLIES 7

Manishr
Community Member

I am facing the same issue. Any luck on your end? 

George97
Community Member

Google think it’s faulty and have been waiting 4 days for a senior advisor to ring me ti arrange a replacement. Very poor service  

Manishr
Community Member

I contacted them this morning and they ran some tests asking me to do this and that. Nothing worked so was told someone will be in touch. Guess i will have to wait a long time then 😩 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Zsafdar
Community Member

I am having the same issue