11-02-2021 12:10 PM
So after being unable to reconnect to my wifi, or any wifi ( phone hotspot ) , following every single point of advice in the support pages, i rang and spoke with support. To be told, its two months out of warranty ( had it only since August 2019 ) and therefore , that feature is just broken. And no offer of what can be done to fix it . I am super disappointed that in such a short period of time its already failing .
11-02-2021 03:10 PM
This is a huge problem with the nest thermostat. I have connected google three times now and all I get is the run around. The Wi-Fi gave the w5 error less than three months later. Dealt with it not having Wi-Fi and 3 months later it go stuck in a restart, reboot cycle. Had to put my old thermostat back so it wouldn't cause damage to my heat/air system. I am just super angry and disappointed that google won't make it right and replace it!
11-02-2021 04:17 PM
Feeling the exact same. No offer of a fix , to look at software or device. Just a bog standard, youre out of warranty, bye bye . Never buying their products again , the home away assist has been variable from the go, working when it wants, now unable to connect to any wifi. Its an expensive gadget for such little life .
11-03-2021 07:55 PM
The latest firmware update appears to have triggered this issue for many users. Mine stopped finding Wi-Fi last week, immediately after the update.
11-05-2021 11:49 AM
I don’t understand how google can ignore how many people this is affecting at this time of year. Ive had a total of 2 phone conversations with 2 different people / reps / support but same end . Out of warranty therefore out of luck .
11-05-2021 11:59 AM
mine is that version, seems older. 4. Something . It hasnt updated and cant now it has no wifi