It's impossible to get google Nest support and all the glowing review online are sponsored nonsense. The online support matrix (available from the "contact us" link) is a hopeless loop that takes you round and round back to the same options but no access to support, not even to an online chat bot! I even have a support case case with RMA reference but it is impossible to resolve the nest.com/w5 code. This basically means the device needs to be replaced! Again.
This is the second Nest thermostat I have had in 18 months and it's broken again. Google basically sent a defective device to replace another defective one and now support are not responding to my correspondence. They will not reimburse me the £60 I was charged to replace the first Nest last December. They had a contact number in the UK (808 169 2307) but they stopped using it. I was communicating by email with support (#) but, apart from the automated response, they don't respond any more.
I have had enough of this Google Nest pile of fancy looking junk. I will install a different brand thermostat with better support.
