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System heating even while off

Jkuhn12
Community Member

I recently set up the thermostat in an older house with a heat pump. After following the instructions the system was cooling no matter what I set the system to (heating or cooling). After reading the forums I switched the O option to B on the thermostat app setting and then the heat worked. Unfortunately now I have the opposite problem where the system only heats and even does so when it is powered off. 

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3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Jkuhn12,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Jkuhn12,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Jkuhn12,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake