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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Thermostat not following schedule

I recently edited my schedule for Nest Thermostat but it does not seem to follow the schedule. I have the heat set to turn on at 4:30am to 68 degrees, then at 8am go to 62 degrees and then at 4pm back to 68 degrees. It just stays at 68 degrees and ne...

mvp7 by Community Member
  • 393 Views
  • 4 replies
  • 1 kudos

Replacement thermostat constant rebooting.

I received a replacement for my Generation 3 Learning thermostat yesterday. The old one no longer received Wifi. The replacement immediately worked fine, but started rebooting every 2-4 minutes. I was able to check for software update during one time...

Zager by Community Member
  • 249 Views
  • 5 replies
  • 0 kudos

3 Wire Install Question

I have a 3 wire thermostat (Honeywell) for heat and ac, no zones. Colors are red, white, green. On the honeywell, green can be plugged into either the G or C and it works either way (tested it). I didnt take a picture before removing so of course I a...

zidagose by Community Member
  • 139 Views
  • 1 replies
  • 0 kudos

Nest is learning it needs to reboot every few mins

Just purchased Nest Learning thermostat yesterday. Theromstat keeps rebooting every few minutes. Installed correctly according to directions with C wire. Battery was charged and is showing between 3.8 and 3.9 V, Wifi is steady and not an issue. Read ...

H71 Error, Heat link not working

I have 2 Nest thermostats - One is working perfectly well, but this has been replaced late last year as this failed and was automatically replaced by BOXT. Now my downstairs link has stopped working with the code H71 and there is no light on the link...

Offline thermostat

My nest app keeps disconnecting making the thermostat offline. Wi-Fi and connection is fine but it’s never dropped out all the time. I also can’t transfer to google home as it just wants to setup as a new thermostat process

Newly installed Nest blowing cold air instead of hot

Hi there, I just installed a brand new Nest Learning thermostat and our system is now blowing cool air when the heat is turned on. I'm also trying to upload images but the Nest support system is not allowing it, so I'm posting the pre and post config...

A_Lew by Community Member
  • 322 Views
  • 4 replies
  • 0 kudos

Zero response from Google!!!!

Close to giving up all faith with Google over their customer service! Have tried calling multiple times and been using the call back service - once on hold for over an hour and the other time about 45 minutes, before each time having to give up. Logg...

ChrisNW by Community Member
  • 224 Views
  • 4 replies
  • 0 kudos
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