Temperature Sensors Can’t be Removed from Old Account

[Parsec]

I was having issues migrating my old Nest account over to Google Home.  So I deleted my old account, and created a new one tied to my Google account.  I have been able to successfully add my Nest thermostat to my new account, but when I tried to add my sensors it says that they are tied to another account.  I’ve had the batteries out of them for about an hour, but when I try to add them I get this error before I even get a chance to put the battery back into the sensor.

[David_K]

Other users have reported they needed to leave the battery out for 48 hours. It might also be worth trying inserting a new different battery.

[Parsec]

I will try after 48 hours then.  This is with a brand new battery though.

[Jenelyn_O]

Hi there,

Chiming in — I just want to know if you were able to try what davidking suggested. Please let me know how it goes, as I'll be willing to help you from here. 

I appreciate your help @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn