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The current pin is not unlocking and we've not reset it at all. I need to put it back to unlock

ocflexfitness
Community Member

‎06-22-2024 03:33 PM

I'm trying to unlock the nest thermostat. It has a code which I'm entering but it is not working. I need it reset to factory settings. 

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David_K
Diamond Product Expert
Diamond Product Expert

‎06-23-2024 08:23 AM

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

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