08-25-2021 10:33 AM
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Original Poster: CAROL WILSON
08-25-2021 10:33 AM
Hello Carol,
Sorry to hear about your thermostat issues! It's never fun to have an app/device malfunction. Let's see how we can fix this together.
Can you clarify a few details for me?
- Are you using the Google Home app or the Nest app?
- Is there a specific error message you're receiving in the app or on the thermostat display?
- Was your device working prior, or was at one time connected to your phone and working properly?
- Which features are disabled or are you unable to access in the app?
I look forward to your reply. We're here to help!
-From Garrett DS, Community Specialist.