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The thermostat is working on the wall however it wont-work On the app on my phone

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: CAROL WILSON  

The nest thermostat istat is working on the wall However the app does not  Recognize the thermostat
 
1 REPLY 1

rgaila
Community Specialist
Community Specialist

Hello Carol,

Sorry to hear about your thermostat issues! It's never fun to have an app/device malfunction. Let's see how we can fix this together.

Can you clarify a few details for me?
- Are you using the Google Home app or the Nest app?
- Is there a specific error message you're receiving in the app or on the thermostat display?
- Was your device working prior, or was at one time connected to your phone and working properly?
- Which features are disabled or are you unable to access in the app?

I look forward to your reply. We're here to help!

-From  Garrett DS, Community Specialist.