Thermost not working

[Lovelyaline]

What do I do if I forgot my Pin Code AND my device is no longer appearing on my nest App?

[zoeuvre]

Hi Lovelyaline, 

Yikes! I'm sorry to hear that you have forgotten both your PIN code and your Nest Thermostat is no longer appearing on the Nest app. Do you have a laptop or desktop? If there is, what OS is it? Windows, MAC, or Chrome OS? 

Keep us posted. We're happy to help.

Best,

Zoe

[jens74]

I have chrome laptop

[Markjosephp]

Hi folks,

I'm chiming in to make sure everything is covered here.

Thanks for the help here, Zoe.

@jens74, thanks for posting. If your thermostat is no longer linked to your Nest app and doesn't have the PIN, the only option is to manually unlock the thermostat using your ChromeOS laptop. To do this, please follow these steps so we can move forward:

1. Remove the thermostat display from its base.
2. Insert the USB cable into the USB port on the back of it, and attach the thermostat display to a computer with the use of the USB cable.
3. Locate and open the folder or icon for the Nest device that should appear on the computer screen.
4. Check if the technical info.PLIST file is visible.
5. If so, please fill out this form and let us know once you're done.

Regards,
Mark

[Lovelyaline]

Windows

[Markjosephp]

Hello Lovelyaline,

Thanks for confirming. Could you please fill out the form above with the needed information? A member of our senior support team will be in touch over email to help with the next step.

Keep us posted once you're done.

Best,
Mark

[Lovelyaline]

I don't see what I need to fill out

[Markjosephp]

Hey there,

Here you go. Please use this form and let me know when you're through.

Thanks,
Mark