Thermostat E no display

[Mark2411]

Just installed 2 Thermostat E’s and neither have any display when connected to USB adaptors.Is it just a matter of waiting for them to charge or are both faulty?

How long should it take?

[Mark2411]

1. Think it is just a matter of waiting for them to charge one has now lit up after about an hour nothing yet on the second one, but fingers crossed.

[maedacortez]

check grammar; 

Hi Mark2411,

Thanks for reaching out. I understand that your Google Nest thermostat E does not turn on or show anything on the display. I am happy to assist you! I recommend you make a reset, connect your Google Nest thermostat with a USB cable, and then push and hold the thermostat display for 10 seconds, and please let me know if your Google Nest thermostat device shows a green or red light on the top.

I will be awaiting your response.

Regards,

Manual

[Mark2411]

Hello Manual,

Having spoken to your help desk it was established the thermostat was faulty. I have no received and fitted a new replacement which is working great.

Thank you, Mark.

[maedacortez]

Hi Mark2411,

That sounds great! If you have any other concerns, please let me know.

Regards,

Manuel