Thermostat E not working

[AS1955]

I connected thermostat to internet and Connected the Heatlink to the thermostat. Both were connected okay. I turned the electric off to fit the heatlink. When I turned it back on the thermostat confirmed it was connected to the heatlink but it won’t reconnect to the internet. The only thing I am getting on the screen is the home icon directing me to the app. Pressing the ring does not bring up any menu. When I go to the app and follow the instructions for reconnecting it just doesn’t work

[AS1955]

It’s sorted now. Re added it as a new thermostat and that did the trick.

[Ryan_G]

Hi AS1955,

Thanks for sharing your thoughts here in the community.

It's great to hear that your Nest Thermostat E is now up and running. We'll check how's it going in the next couple of days and let us know if you have further questions.

Best regards,

Ryan

[Ryan_G]

Hey AS1955,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan